Question 1

Who can use Prockured?

Accepted Answer

Prockured caters to all hospitality businesses, from small cloud kitchens to large 5-star hotels. Whether you are setting up a new venture or streamlining an existing one, we are here to help.

Question 2

How do I request a quote?

Accepted Answer

It is easy. Browse our categories, select the products you are interested in, and submit an inquiry with your requirements. Our team will get back to you with a tailored quote.

Question 3

What kind of products does Prockured offer?

Accepted Answer

We offer a wide range of hospitality essentials, including:  - Kitchen Equipment - Refrigeration Units - Tableware and Smallwares - Eco-Friendly Packaging - In-Room Solutions for Hotels - And much more!

Question 4

Are there any minimum order requirements?

Accepted Answer

We accommodate orders of all sizes, from single units to bulk purchases. Some products or categories may have specific minimum order quantities, which will be communicated upfront.

Question 5

How long does delivery take?

Accepted Answer

Delivery timelines vary depending on the product and location. Most orders are fulfilled within 7-14 business days. Specific timelines will be shared during the quote process.

Question 6

Do you offer customization?

Accepted Answer

Yes, we provide customization options for certain categories, such as branded tableware, linens, or packaging. Let us know your requirements, and we will handle the rest.

Question 7

Is there customer support if I need help?

Accepted Answer

Absolutely. Our team is available to assist with inquiries, order tracking, or any other concerns. You can reach us at connect@prockured.com or through the contact form on our website.

Question 8

Can I access Prockured from anywhere in India?

Accepted Answer

Yes. Prockured currently serves businesses across 150+ cities nationwide. With our e-commerce platform, we aim to make our products accessible to every corner of India.

Question 9

Is my data safe with Prockured?

Accepted Answer

Yes, we prioritize your privacy and use advanced security measures to protect your data. For more information, check our Privacy Policy.

Question 10

How do I get started with Prockured?

Accepted Answer

Getting started is simple. Visit our website, explore our product categories, and submit your inquiry. If you need assistance, our team is here to guide you every step of the way.

Question 11

Can I place bulk orders?

Accepted Answer

Yes, our platform is designed for bulk procurement. You can request a quote or connect with our sales team for custom pricing.

Question 12

Are the products listed always in stock?

Accepted Answer

While we try to maintain stock, availability may vary. For bulk orders, we recommend confirming stock before purchase.

Question 13

Do you offer GST invoices?

Accepted Answer

Yes, all purchases include GST invoices, which can be used for input tax credit.

Question 14

What payment methods do you accept?

Accepted Answer

We accept major payment options including UPI, bank transfers, and company purchase orders (POs) for approved accounts.

Question 15

Can I negotiate prices for high-volume purchases?

Accepted Answer

Absolutely. Please reach out for special pricing on large or recurring orders.

Question 16

How can I contact your support team?

Accepted Answer

You can email us at connect@prockured.com or use the chat/contact form on our website.

Question 17

What is your return or replacement policy?

Accepted Answer

Allowed only if unused, unopened, and reported within 48 hours. Subject to approval.

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Frequently Asked Questions