Return and Refund Policy
Last updated: September 11, 2026
Refund Eligibility
Refunds are subject to approval after verification of the claim. Once approved, the refund will be processed and credited to the original payment method within 5-7 business days.
Returns and refunds are applicable only in cases of:
- Wrong product delivered
- Missing items
- Defective or damaged products
To initiate a claim, customers must provide a clear unboxing video as proof at the time of opening the package.
Non-Refundable Products
The following items are not eligible for returns or refunds:
- Machinery
- Refrigeration Equipment
- Furniture
- Customized Products
- Installed Items
- Services
Return Policy
Returns are allowed only if the product is:
- Unused
- Unopened
- Reported within 24 hours of delivery
All return requests are subject to approval. Approved refunds will be credited to the original payment method within 5-7 business days.
Contact Us
For any shipping, return, or refund-related queries, please email us at:
Prockured, 2nd Floor 56/104, Above Dr Alice Dental Hospital, Rajat Path, Mansarovar, Jaipur-302020