Return and Refund Policy

Refunds are applicable only where a product is received damaged or defective, subject to verification, approval, and applicable legal requirements.

Refund requests may be considered where:

• The product is physically damaged or broken.
• The product has a verified manufacturing defect.
• The product is defective upon initial inspection or testing.

Customers should provide a clear, continuous unboxing video recorded while opening the package, along with relevant photographs and order details. Where an unboxing video is unavailable, other relevant evidence may be considered.

Wrong products, missing items, or incomplete deliveries will generally be resolved through replacement, correction, or fulfilment of missing items rather than a refund, except where a refund or other remedy is required by law.

Prockured does not accept returns for products delivered in satisfactory condition merely due to change of mind, personal preference, or an incorrect purchase decision.

Returns may be considered for verified damaged or defective products where:

• The issue is reported within 24 hours of delivery, wherever reasonably possible.
• Relevant photographs, an unboxing video where available, or other supporting evidence are provided.
• The product, original packaging, accessories, and documentation are retained for verification.
• The product has not been misused, modified without authorization, or damaged after delivery.

Claims reported after the recommended period may require additional supporting evidence. All return requests are subject to verification and approval under applicable warranty terms and legal requirements.

For incorrect products, missing items, or incomplete deliveries, Prockured will review the discrepancy and arrange an appropriate correction, replacement, or fulfilment of outstanding items, subject to verification and applicable law.

Customers should inspect the shipment and external packaging at delivery, before signing the Proof of Delivery (POD), delivery challan, or delivery acknowledgement.

If visible damage, breakage, tampering, shortage, or discrepancy is identified, customers should record it on the delivery acknowledgement, describe the issue, and take clear photographs or videos of the product or packaging, including the shipping label. Prockured should be notified within 24 hours wherever reasonably possible.

If the shipment cannot be fully inspected at delivery, customers are advised to mention “Received Subject to Inspection” on the acknowledgement.

Signing an acknowledgement without recording visible damage or discrepancy may affect verification of claims relating to issues apparent at delivery. A signed POD does not automatically confirm that a product is free from concealed damage, manufacturing defects, or functional issues.

Refunds are considered only for verified damaged or defective products, except where otherwise required by law.

Once approved, the refund will be initiated to the original payment method and will generally be processed within 5–7 business days. The time for the amount to reflect may vary by payment provider or banking institution.

Prockured may verify reported damage, defects, shortages, or discrepancies before approving a return, refund, replacement, or other resolution.

Customers should retain original packaging, accessories, shipping labels, and relevant documentation until the claim has been reviewed.

Failure to document visible damage at delivery may make verification more difficult. Claims will nevertheless be evaluated based on available evidence, contractual terms, and applicable legal requirements.

Nothing in this policy limits statutory rights or remedies available under applicable law.