Privacy Policy

We collect personal and business information to provide better services, including:

• Personal details like your name, email address, and phone number.
• Business, account, order, delivery, and payment-related details needed to provide our services.
• Website usage and technical data, such as pages viewed, interactions, browser, device, and IP information.

We use your information to:

• Process and respond to inquiries or orders.
• Customize and improve your experience on our platform.
• Send service updates and, where permitted, relevant offers or promotional content.
• Ensure smooth communication and support.

We do not sell or rent personal information. We may share it with trusted third parties only when needed:

• With payment, logistics, technology, analytics, and support providers that help us run the store or fulfil an order.
• With suppliers or vendors when necessary to fulfil a product or service request.
• As mandated by legal obligations.

You have the right to:

• Access and review the data we hold about you.
• Request corrections to inaccurate information.
• Request the deletion of your data (subject to legal or contractual obligations).
• Opt out of promotional communications at any time.

We use cookies, pixels, and similar technologies to operate and secure the store, remember your preferences, understand how visitors use our services, and measure the performance of our marketing.

This may include analytics and advertising technologies provided by Google and Meta. These providers may process technical information such as device and browser details, IP address, pages viewed, interactions, and referral information in accordance with their own privacy policies.

You can control or delete cookies through your browser settings. You may also opt out of promotional messages using the unsubscribe link in the message or by contacting us using the details below.

The information provided through the Prockured website, including blogs, product pages, guides, and other resources, is for general informational purposes only.

The content published on our Services:

• Does not constitute legal, financial, compliance, engineering, or professional advice.
• Is not a substitute for consultation with licensed professionals.
• May not reflect the most current legal, regulatory, or operational developments.

Laws, fire safety norms, electrical load requirements, food safety regulations, and municipal compliance standards may vary by state and locality within India. Hospitality operators are solely responsible for ensuring that any equipment or product purchased complies with:

• Applicable state regulations
• Municipal safety codes
• FSSAI requirements
• Fire and electrical safety norms
• Local health department regulations

Prockured expressly disclaims all liability with respect to actions taken or not taken based on the contents of this website.

Our team makes every reasonable effort to display product colors as accurately as possible across our website and marketing materials.

However:

• Product colors may appear different depending on your screen settings, display calibration, lighting conditions, and device type.
• We cannot guarantee that the color shown on your device will exactly match the physical product received.
• Certain products including packaging materials, laminated surfaces, and coated metals may have slight variations due to manufacturing batches.

If you are attempting to match an existing product, uniform, furniture finish, or packaging color, we recommend contacting our team before placing your order. We will make reasonable efforts to assist you.

Prockured aims to provide the most accurate visual representation of products available.

However:

• Some product images may be representative or illustrative in nature.
• Certain images may display optional accessories, attachments, or configurations not included as standard.
• In some cases, a similar product image may be used when manufacturer photography is unavailable.
• Actual product design, labeling, or minor features may vary depending on manufacturer updates.

Customers are strongly advised to:

• Carefully review product descriptions
• Check specification sheets
• Verify dimensions and technical requirements
• Review any installation documentation

If you have questions regarding a product's configuration, compatibility, or inclusions, please contact the Prockured team prior to placing your order.

At Prockured, we strive to offer competitive and transparent pricing for hospitality businesses across India.

If you find a lower advertised price from an authorized Indian distributor or supplier for the same product (including applicable taxes and delivery charges), you may bring it to our attention.

To request a price review, please provide:

• Competitor name
• Product model number
• Quoted price (including GST and shipping)
• Proof of current availability

We will review the request and, where feasible, attempt to offer a competitive or improved quotation.

Price matching is subject to:

• Product availability
• Authorized distribution status
• Comparable warranty and service conditions
• Bulk quantity requirements

Prockured reserves the right to approve or decline price matching requests at its sole discretion.